Terms and Conditions

Effective Date: 28 April 2026 · Last Updated: 28 April 2026

Provider: GameAnalyze B.V., Langegracht 70, 2312 NV Leiden, the Netherlands – Dutch Chamber of Commerce (KVK) 93609191 – VAT NL866466885B01

– contact: info@gamenalyze.com

1. Introduction and acceptance

These Terms and Conditions (the “Terms”) are a legally binding agreement between you, the parent or legal guardian using the service (“you”), and GameAnalyze B.V. (“GameAnalyze,” “we,” “us,” or “our”). They govern your access to and use of:

the Tweexy mobile application (the App),
the web parent dashboard at client.gamenalyze.com (the Parent Dashboard), and
the websites at gamenalyze.com and tweexy.gamenalyze.com

– together, the “Service”.

By creating an account, subscribing, or otherwise using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.

These Terms are made available in English and may be translated into other languages as the Service expands. Where translations are provided, the English version prevails in case of conflict, except where mandatory consumer-protection law of your country of residence requires otherwise. The Service is offered globally; certain features, prices, and consumer rights described in these Terms may vary or be supplemented depending on your country of residence and the mandatory laws that apply there.

2. The Service in plain words

Tweexy is a wellbeing app for parents of children aged 4–12. The child plays short, friendly games. The Service captures gameplay patterns and produces wellbeing insights for the parent — observations about how the child plays, pays attention, and engages.

Tweexy is not a medical device, screening tool, or diagnostic instrument. The insights are informational. They are intended to support conversations parents already plan to have — not to replace them, and not to replace professional advice from a doctor, psychologist, teacher, or other qualified specialist.

The Service does not fall within the scope of Regulation (EU) 2017/745 on Medical Devices (MDR), and we do not market it as such anywhere in the world.

3. Who can use the Service

You may create and operate an account only if you are at least 18 years old (or the age of majority in your country of residence, whichever is higher) and you are the parent or legal guardian of the child(ren) whose profile(s) you create. By creating an account you confirm that:

you have reached the age of majority in your country of residence;
you are the parent or legal guardian of each child whose profile you set up; and
you have the legal authority to consent to the processing of your child’s personal data as described in the Privacy Policy.

The App is designed for adults to use on behalf of children, with the child playing under your supervision. We do not market the Service directly to children, and there is no in-app advertising, no public profile, no social feed, and no in-app messaging between users.

If we discover that an account has been created by someone below the age of majority or by someone without the legal authority to provide parental consent, we will close the account and delete its data.

4. Your account

To use the Service you create an account on the Parent Dashboard at client.gamenalyze.com with a valid email address and a password.

You are responsible for keeping your login credentials confidential and for all activity under your account.
You agree to provide accurate registration information and to keep it up to date.
You must notify us promptly at info@gamenalyze.com if you suspect any unauthorized use of your account.
One account per parent or guardian. You can add multiple child profiles within a single account.

5. Acceptable use

You agree to use the Service only for lawful purposes and in line with these Terms. You agree not to:

Use the Service in violation of any applicable law or regulation.
Impersonate any person, or misrepresent your relationship with any person — in particular, your relationship to the child.
Use the Service for any medical, diagnostic, screening, or therapeutic purpose, or for any purpose that could be construed as a medical device function under MDR 2017/745 or any other health regulation in any jurisdiction.
Use the Service to make decisions with legal, medical, educational, or significant personal consequences without confirming them with a qualified professional.
Attempt to gain unauthorized access to the Service or any underlying systems, accounts, or data of other users.
Interfere with the Service, including by introducing malware, scraping at scale, reverse-engineering except as expressly permitted by law, or by circumventing any technical protection.
Resell, sublicense, or commercially exploit the Service, the insights, or any content from the Service without our prior written agreement.
Use the Service in a manner that exposes a child to a foreseeable risk of harm — for example, by ignoring rest periods, by overriding age-appropriate session limits, or by pressuring a child to play.
Submit content or data that is unlawful, infringing, or harmful.

We may monitor compliance with these Terms in line with applicable privacy law and may suspend or terminate accounts that breach them (see Section 13).

6. Subscriptions, billing, and Stripe

Tweexy is offered as a paid subscription. The current pricing, plans, and renewal cadence are shown at checkout on the Parent Dashboard at client.gamenalyze.com before you confirm the purchase.

6.1 Where you pay

Subscriptions are sold and charged directly by GameAnalyze B.V. on the Parent Dashboard, not through the Apple App Store or Google Play. Mobile-store age ratings and parental controls still apply to downloading the App, but the commercial relationship for the subscription is between you and GameAnalyze B.V.

6.2 Payment processing (Stripe)

Subscription payments are processed by Stripe Payments Europe, Limited (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland), a PCI-DSS Level 1 certified payment provider, or — for customers in certain jurisdictions outside the EU/EEA — by another Stripe affiliate designated by Stripe at checkout. Stripe collects your payment-card data directly through its secure checkout fields embedded in our Parent Dashboard. GameAnalyze does not see, store, or have the ability to retrieve your full card number or CVC. See Section 3 of the Privacy Policy for details.

6.3 Fees, taxes, currency

Fees are listed in the currency shown at checkout, including all applicable VAT, GST, sales tax, or equivalent indirect taxes where these are collected by us.
Where required, we collect VAT or equivalent tax based on your country of residence, in line with the applicable place-of-supply rules for digital services.
Prices may change; if they do, the change will only apply to renewals after the change has been clearly communicated to you, with the advance notice required by the law of your country of residence.

6.4 Automatic renewal and cancellation

Unless we say otherwise at checkout, paid subscriptions to Tweexy automatically renew at the end of each subscription period, on the same payment method, at the then-current price. We disclose the renewal terms — the price, the renewal cadence, and how to cancel — clearly at checkout before you confirm the purchase, in line with the consumer-information rules that apply in your country of residence.

Cancellation. You can cancel your subscription at any time from the Parent Dashboard at client.gamenalyze.com, under “Billing”. Cancellation takes effect at the end of the then-current billing period, and your subscription will simply not renew. You will retain access to the paid features until the end of the period you have already paid for.

Local consumer-law rights. Auto-renewal of consumer subscriptions is regulated differently around the world. In some jurisdictions, you have specific additional rights — including, for example:

a right to cancel monthly after the initial term, on no more than one month’s notice (Netherlands, under Article 7:236 of the Dutch Civil Code, the so-called Wet van Dam; and similar regimes in other EU member states);
a right to receive a clear renewal reminder a reasonable time before each automatic renewal (for example, Germany under the Fair Consumer Contracts Act, and California under the Automatic Renewal Law);
a right to cancel through the same channel through which you subscribed.

We will respect the auto-renewal protections that apply to you under the mandatory consumer-protection law of your country of residence, even where these Terms do not state them expressly, and we will provide any pre-renewal reminders or other notices that are required there. Where local law does not require a pre-renewal reminder, GameAnalyze is not required to send one, and you remain responsible for managing your subscription, including being aware of your renewal date.

You can review your renewal date and price at any time on the Parent Dashboard.

6.5 Right of withdrawal (cooling-off period — EU/EEA consumers)

If you are a consumer resident in the European Union or the European Economic Area, you have the right to withdraw from this contract within 14 days without giving any reason, under Article 6:230o of the Dutch Civil Code (transposing Directive 2011/83/EU on consumer rights).

The withdrawal period expires 14 days after the day on which the contract is concluded.

To exercise the right of withdrawal, you must inform us — GameAnalyze B.V., Langegracht 70, 2312 NV Leiden, the Netherlands, info@gamenalyze.com — by an unequivocal statement (for example, an email). You may use the model withdrawal form in Appendix I, but it is not obligatory.

Important: digital content and services. Where you ask us to start performing the digital service before the 14-day period ends — for example, by starting to use Tweexy immediately after subscribing — and you give us your express prior consent and acknowledge that you will lose your right of withdrawal once the service has been fully performed, then the right of withdrawal is lost upon full performance, in line with Article 6:230p(d)(2) of the Dutch Civil Code.

If you withdraw within the 14-day period, we will reimburse you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision, using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. If you have already used the Service during the withdrawal period, we may charge a proportional amount for the period of actual use. If you exercise your right of withdrawal, your child’s data is deleted in full and is not subject to the post-termination anonymization model described in Section 13.3.

Outside the EU/EEA. If you reside outside the European Union and the European Economic Area, the 14-day cooling-off right described above may not apply to you, or may be replaced by a different cancellation right under the mandatory law of your country of residence. We will respect any such mandatory consumer right that applies to you. In any case, you can cancel your subscription at any time as described in Section 6.4, and any refunds outside such mandatory regimes are governed by Section 6.6.

6.6 Refunds outside the cooling-off period

Outside any mandatory cooling-off or statutory refund right that applies to you under the law of your country of residence:

subscription fees already paid for the current billing period are generally non-refundable;
if we are unable to deliver a material part of the Service for technical reasons attributable to us for an extended period, you may request a pro-rated refund by contacting info@gamenalyze.com;
statutory rights of consumers under applicable law are not limited by these Terms.

6.7 Failed payments

If a renewal payment fails, we may retry the payment, suspend access until a valid payment method is provided, and — after reasonable notice — terminate the subscription.

7. License granted to you

For the duration of your active subscription, GameAnalyze grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for personal, non-commercial use within your household, in accordance with these Terms.

You receive no other rights. All intellectual property rights in the Service — including the App, the Parent Dashboard, the games, the methodology, the AI models, the metrics, the visual design, and the content — remain the exclusive property of GameAnalyze and its licensors.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Service or any part of it except where mandatory law expressly permits.

8. Your data and your child’s data

The way we collect, use, and protect personal data — including your child’s data — is described in our Privacy Policy, which forms an integral part of these Terms.

In summary:

You retain all rights in the personal data you and your child provide.
You grant GameAnalyze a limited, non-exclusive, royalty-free license to process this data strictly for the purposes described in the Privacy Policy — namely, providing the Service, generating wellbeing insights for you, securing the Service, and (in anonymized and aggregated form) improving the Service.
We do not sell personal data, we do not share it with advertisers, and we do not use it to build advertising profiles of children.
On termination of your account, we follow a two-step retention model: a 90-day window during which your child’s data remains identifiable and can be fully deleted on your request, followed by irreversible anonymization of the gameplay data so that it can no longer be linked back to your child or to your account. Once anonymized, the data is no longer personal data within the meaning of applicable privacy law. GameAnalyze retains the anonymized data indefinitely and may use it, without further consent, for its own internal and external research, for the development and operation of other GameAnalyze products and services (current and future, consumer or professional), and for sharing with third-party research partners under written agreements that prohibit re-identification. See Section 13.3 below and Section 9 of the Privacy Policy for details.
Children’s data is processed under parental consent in line with applicable privacy law (including Article 8 of the GDPR and the Dutch UAVG for users in the EU/EEA, and equivalent regimes elsewhere). We apply the highest applicable threshold (16) by default across our European user base.
Special category data (such as biometric data, where biometric features are enabled in future versions) is processed only under separate, explicit, granular consent.

You may exercise your data rights — such as access, rectification, erasure, restriction, objection, portability, and withdrawal of consent — at any time by contacting privacy@gamenalyze.com. The exact catalogue of rights available to you depends on the privacy law of your country of residence.

9. AI-generated insights — what they are and what they aren’t

The Service uses statistical and machine-learning methods to analyze gameplay data and generate wellbeing insights and trend summaries. You acknowledge and agree that:

AI-generated insights are informational only and are framed as observations of patterns;
they are not medical, psychological, educational, or legal advice;
like any analytical method, they are subject to limitations, statistical uncertainty, and edge cases;
you remain solely responsible for any decisions you make about your child’s health, education, or wellbeing, and you should consult qualified professionals where appropriate.

For users in the EU/EEA, insights generated by the Service do not “solely automated decisions producing legal or similarly significant effects” within the meaning of Article 22 GDPR, because the parent retains full interpretive control. You may request a human review of an insight at privacy@gamenalyze.com.

10. Service changes, beta features, and availability

We continuously improve the Service. We may at any time:

add, modify, or remove features;
update games, metrics, or insight templates;
offer beta or preview features (which may be unstable, may change without notice, and may be withdrawn).

If we materially reduce the functionality of a paid feature you are subscribed to, we will give you reasonable advance notice and, where appropriate, a pro-rated refund or the option to terminate.

The Service is provided on an “as available” basis. We do not guarantee uninterrupted availability, but we work to provide a reliable service and to maintain reasonable uptime. The Service may not be available, or may be available only with limited features, in some countries or regions, and we may at our discretion limit availability in jurisdictions where compliance, payment, or operational requirements make this necessary.

11. Future evolution of the Service

GameAnalyze is developing additional capabilities that may, in the future, be offered as separate, regulated products — for example, decision-support tools for clinicians or other professional contexts. No such product is offered today, and Tweexy will not be repositioned as a regulated medical product without prior, separate, explicit consent and a new agreement.

If GameAnalyze ever launches a regulated product, it will obtain all required certifications and approvals in each relevant jurisdiction before that product becomes available there, and your continued use of any such regulated product will require you to accept new terms specific to that product.

12. Communications

We will communicate with you by email at the address registered to your account, by in-app notifications, and through the Parent Dashboard. You agree to receive:

service-related messages (security alerts, billing notices, renewal reminders where required by the law of your country of residence, important policy changes) — these cannot be opted out of for as long as you have an active account;
marketing messages — only if you have given separate consent, which you can withdraw at any time using the unsubscribe link or by writing to info@gamenalyze.com.

You are responsible for keeping your contact details current.

13. Suspension and termination

13.1 Termination by you

You may terminate your subscription at any time as described in Section 6.4. You may close your account at any time by contacting info@gamenalyze.com or using the in-dashboard option.

13.2 Termination by us

We may suspend or terminate your access to the Service:

immediately, where we reasonably believe you have materially breached these Terms (for example, fraud, unauthorized access attempts, prohibited use);
after a 30-day cure period for any other material breach not cured after written notice;
with reasonable notice, if we discontinue the Service or a substantial part of it, including in your country or region.

13.3 Effects of termination

On termination:

your right to access the Service ends immediately;
prepaid fees are handled in line with Section 6 above and applicable consumer-protection law;
your account, your child’s profile, and the related personal data are subject to the two-step retention model below.

Step 1 — 90-day deletion window (data remains identifiable). For a period of 90 days following termination, your child’s profile and gameplay data remain stored in identifiable form. During this window, you may request full deletion of all data we hold about your child, and we will action the request without undue delay and in any event within 30 days. To request deletion, contact privacy@gamenalyze.com.

Step 2 — Irreversible anonymization (after 90 days). After the 90-day window has elapsed, we irreversibly anonymize the gameplay data. Specifically:

your child’s name, date of birth (we keep only an age band, e.g. “8–9 years”), account email, device identifiers, IP addresses, and any other direct or indirect identifiers are permanently deleted;
the linkage between the gameplay records and your account is permanently destroyed, and we retain no key, mapping, or other means by which the data could be re-associated with your child or your account;
billing records and tax records are retained separately for the period required by applicable tax and accounting law (in the Netherlands, 7 years under Article 52 of the Algemene wet inzake rijksbelastingen).

Once anonymized, the gameplay data is no longer personal data within the meaning of applicable privacy law, including the GDPR. GameAnalyze retains the anonymized gameplay data indefinitely and may use, license, and grant access to it without further consent for the following purposes:

improving and validating the Service, the games, the AI models, and the wellbeing-insight methodology;
producing aggregated statistical reports, including age-and-sex-matched norms used to interpret future users’ play;
the development, operation, and improvement of other GameAnalyze products and services — current and future, consumer or professional, including any decision-support tools and B2B offerings GameAnalyze may launch;
internal and external research and development by GameAnalyze;
granting access to anonymized data to third-party research partners (universities, research institutes, and commercial research collaborators), and to commercial product or methodology partners where appropriate, under written agreements that prohibit re-identification, restrict use to the agreed purpose, and require equivalent confidentiality, security, and integrity safeguards;
safety, security, and quality assurance.

GameAnalyze will not attempt to re-identify anonymized data, and any partner receiving anonymized data is contractually prohibited from attempting re-identification or from combining the data with other datasets in a way that could enable re-identification.

If you request deletion within the 90-day window in Step 1, no part of your child’s identifiable data will proceed to anonymization — it will simply be deleted.

14. Disclaimers and limitation of liability

14.1 Warranty

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available“. We do not warrant that the Service will be error-free, uninterrupted, or fit for any specific purpose. Insights generated by the Service are informational and are not warranted to be accurate, complete, or applicable to your child’s situation.

This section does not limit any non-excludable consumer rights you have under the mandatory law of your country of residence — for example, your statutory remedies if the Service does not conform with what was reasonably promised.

14.2 Limitation of liability

To the maximum extent permitted by applicable law, GameAnalyze, its affiliates, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for any loss of profits, data, goodwill, or other intangible loss, arising out of or relating to your use of (or inability to use) the Service.

GameAnalyze’s total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the amounts you actually paid to GameAnalyze for the Service in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, for fraud, for fraudulent misrepresentation, or under mandatory product-liability rules.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold GameAnalyze harmless against any third-party claims, damages, or costs (including reasonable legal fees) arising from your breach of these Terms, your unlawful use of the Service, or your misrepresentation of the Service as a medical or diagnostic tool.

16. Confidentiality

Both parties agree to treat any non-public business, technical, or financial information disclosed to them under these Terms as confidential, and to use it only for the purposes of these Terms.

17. Force majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control — for example, acts of public authorities, war, terrorism, pandemics, fires, floods, internet or telecommunications outages, or supply-chain disruptions. The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as practicable.

18. Changes to these Terms

We may update these Terms from time to time, including to reflect changes in the Service, new features, legal or regulatory requirements, or operational needs in the markets we serve.

For material changes (in particular, changes affecting price, your rights, or how we process children’s data), we will give you at least 30 days’ advance notice by email to your registered address before the change takes effect, and you will have the right to terminate your subscription before the change applies if you do not accept it.

For minor or technical changes, we will post the updated Terms on the Sites and update the “Last Updated” date at the top.

19. Governing law and dispute resolution

These Terms are governed by the laws of the Netherlands.

If you are a consumer resident in the European Union or the European Economic Area, this choice of law does not deprive you of the protection afforded to you by mandatory provisions of consumer law in your country of residence. If you are a consumer resident outside the EU/EEA, mandatory consumer-protection rules of your country of residence may also apply to you regardless of this choice of law, and we will respect any such mandatory rights that apply.

If a dispute arises, please contact us first at info@gamenalyze.com so we can try to resolve it informally — most matters can be resolved this way.

If we cannot resolve the dispute within 30 days, the dispute will be submitted to the competent courts of the Netherlands. As a consumer, you may also be entitled to bring proceedings in the courts of your country of residence where mandatory law allows.

Online Dispute Resolution (EU). The European Commission provides an online dispute resolution platform, available at ec.europa.eu/consumers/odr. We are not currently obliged to participate in alternative dispute resolution before a designated body, but we will consider any reasonable proposal for out-of-court resolution.

20. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and the consents you give in the App, are the entire agreement between you and GameAnalyze about the Service.
Severability. If any provision is found invalid or unenforceable in any jurisdiction, the rest remain in force, and the invalid provision will be construed to come as close as possible to the original intent within the limits of applicable law.
No waiver. Our failure to enforce any provision is not a waiver of that provision.
No assignment by you. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, in which case we will inform you.
Headings. Section headings are for reference only and do not affect interpretation.

21. Contact

GameAnalyze B.V.

Langegracht 70, 2312 NV Leiden, the Netherlands

KVK 93609191

General enquiries: info@gamenalyze.com

Privacy and data rights: privacy@gamenalyze.com